FAQ/Patents
For Quikr self-help, please scroll and expand (+) questions to find your answer, and/or search the page for your question using the CTRL + F keys (PC) or Command (⌘) + F keys on a Apple Mac.
Current Shipping and Payment Questions
(Go back to all FAQs HERE)
Updated August 21, 2023
We are currently producing orders created on June 22, 2023. We are currently about 8 weeks lead time for new orders.
Ok, slow down, and read this FAQ as it is updated as of the date above. Now…..
On average, we are shipping approximately 100 orders a week. We keep raising production and break records, but we still have to push harder.
CLICK THE BUTTON BELOW to get a algorithm based estimate from our production software of either your order delivery date or a general estimate on any new orders. Note – this calculation is dynamic and is based on the last 45 days of production historical averages.
(it will open in another window and will take a little time to load)
NOTE: The website answers almost every question that has been asked of us and we update it constantly and add FAQs immediately when appropriate. The more you search the website and look for answers, the more time we can spend on other tasks.
Sign up for email updates by scrolling down to the bottom left sign-up field and subscribing (best method), watch our blog, follow our Facebook and Instagram @QuikrStuff pages, or check back here to stay updated on our progress.
If your order reads CONFIRMED, it is in the build queue working toward its build date.
If we are actively building your rack, it will say IN-PROCESS and will be shipping within a few days at most.
If your order reads SHIPPED, congratulations, it’s on its way to you!
You can keep an eye on the status of your order here: https://script.google.com/a/macros/quikrstuff.com/s/AKfycbxATcLg0bzZ6VTKY9XhObyzzaqLSExsX7mGlFV28JO8_0Sg3BKL50G-UqfQwy8KaoB3/exec
NOTE: Please email us if you have moved since placing your order and/or need to modify the shipping address, otherwise you will incur additional charges if it is shipped to the wrong address.
Currently, to purchase more aluminum for production, we are charging credit cards the day you place the order.
Much like a Kickstarter, we use these funds to increase our output via inventory purchases and capital investments. Unlike Kickstarter, we allow 100% refunds.
We are using this capital to lock in aluminum pricing and, as a startup, in lieu of paying interest on loans (for which we don’t qualify for…yet) which would mean raising prices even more.
We always suggest using a credit card vs a debit card to protect yourself against any fraudulent or disputed charges. Let’s be honest here…you never know what could happen. Heard of Sears, Kmart, Texaco?
You can see our daily progress on shipments HERE to get an idea of how we are doing.
Keep in mind, if at any time you want a 100% refund, do not hesitate to ask for one. We understand your support of this startup and the current issues with the supply chain with all industries.
If you would like to add items to your existing order(s), place a new order and please use the same email address as your first order. Reply back to us from your email order receipts so we can match to the earlier orders, and key your rack the same.
NOTE: This is the only way we know that you are a repeat customer!
Free shipping is NOT included in any shipments, as shipping and fuel charges are extremely volatile right now.
We only ship to USA (Lower 48 states), APOs, Alaska, Hawaii and Canada – priced at current rates.
Shipping cost is available at checkout.
Additionally, we decided we should be more “equitable” in our pricing methodology to charge accordingly to each customer vs. charging the people close to us more to make up for the people farther away.
Yes, you’ll receive tracking info once your order is loaded into Santa’s sleigh 🙂
Specs and Fitment Questions
Buying a new bike rack is like welcoming a new family member. Let’s make sure the Mach2 “fits” into your family!
- Weights:
Mach2 2″ & 1.25″ – 30.7 lbs (Shipping is 36.2 lbs and box outside dimensions are 31″x19″x9″ – inside dimensions are 29.5″x18″x8″) - Add-on – 22.7 lbs (Shipping is 27.9 lbs and outside dimensions are 31″x19″x9″ – inside dimensions are 29.5″x18″x8″)
- Ramp – 13lbs – Shipping is 14 lbs and box outside dimensions 60”x8”x8”
- Maximum tire width – 4.77 inches (5.05 tire is the maximum we have seen and it works – see this FAQ – Maximum Tire width
NOTE: We do NOT give opinions of fitment, as there are variables of changes in model spec, OEM & aftermarket hitches and adapters, and way too many cars to keep up a database. We give YOU the tools you should need to measure and make a determination yourself. If you can’t find the answer you need, contact us!
In the tilted down mode (see the image/specs below),
- The first Add-On is 1 7/16″ below the hitch,
- The second Add-On is 5 15/32″ below that for for a total of 6 15/16″ below the hitch.
- The third and fourth Add-On are each an additional 5 15/32″ below the Add-on above it.
Folded Dimensions:
These are conservative numbers made to protect your investment in your bikes. Please check your tongue weight capacity for your vehicle/hitch as OEM will not be the same as an aftermarket hitch.
These numbers do NOT take into consideration hitch adapters or extenders that could put more leverage, and therefore stress, on the hitch/crossbar that would lower these capacities even more.
1.25″ Mach2
1 bike – 120 lbs
2 bikes – 140 lbs
3 bikes – 160 lbs
2″ Mach2
1 bike – 120 lbs
2 bikes – 240 lbs
3 bikes – 300 lbs
4 bikes – 185 lbs
The bike rack can be used with a wheelbase of 56″ with wheel sizes from 12″ to 29″, and up to a 5″ wide tire with no adapters needed. See the no-tools tire size adjustment in action:
Here is an image of the bike size range dimensions.
Quik Rack Mach2 with Add-Ons: Loaded for vacation
The rack can accommodate tires as wide as 5” with no adapters needed. The distance is 4.77″ between the arms, but dare we say, tires are not really accurate in their dimensions? 🙂
Quik Rack Mach2: 5″ tire
The Mach2 fits the Vee Snow Shoe 2XL, which is 5.05″ wide. (stated by the manufacturer)
We have also seen customers place additional pipe insulation or a cut section of a pool noodle between the tire and the fender. This will help maintain the shape of the fender and prevent it from rubbing against the tire.
It is possible (and easy) to lower the tire spool along the arm. Doing so changes the contact point on the tire and often results in it sitting lower than or tucked under the fender. Lowering the tire spool will change the angle of the arm, so be sure to check that it is still around the optimal 45 degrees.
Additionally, we recommend using the Wheel Strap accessory as another contact point. These are helpful for bikes with fenders that hang below the optimal 45 degrees
Yes, you can remove it with one screw and use a standard hitch pin bolt with cotter pin or lock.
However, this is not possible with the 1.25″ hitch or the 1.25″ with the 2″ adaptor installed. The reason is is because there is no hole going through the adaptor. In other words, you can only do this with the 2″ hitch model.
Customers sometimes purchase a 1.25″ rack when they have a 2″ receiver on their vehicle. The reason for doing this is so they can use the rack with other cars, some of which may have a 1.25″ receiver. We manufacture a spacer to add to the 1.25″ male piece that pops on and off. This adaptor is included with every Mach2 1.25″ purchase. See photos and keep reading.
(top picture – Adapter off for use in a 1.25″ hitch receiver)
Adapter on for use in a 2″ hitch receiver. You then insert the male with adapter into the 2″ hitch receiver and tighten it down.
NOTE: These are older pictures of a prototype. Product will be slightly different.
There are other adaptors on the market and they can be purchased separately. The CEO himself has a third-party hitch adaptor/extender on his Subaru, converting his 1.25″ receiver to a 2″ hitch. Because of the extra play it created, he had the adaptor welded into his 1.25″ receiver, alleviating the extra movement but also making his receiver permanently a 2″ receiver. If you use the QuikrStuff adaptor that comes with your 1.25″ rack, you will not experience any extra play.
NOTE: We do not warranty any rack setup that uses an adaptor other than the one QuikrStuff manufactures and includes with your 1.25″ rack purchase.
You may use a hitch extender with your rack. We do not currently manufacture or sell a hitch extender. You can find these at etrailer.com or from other companies.
Often times using an extension can introduce more play and noise into the whole system. You can try an anti-rattle stabilizer (shown in photo below) to alleviate these issues. No, we do not sell these either. Another option is welding the extender into your receiver, but this does make it a permanent feature.
Be sure to consider the number and weight of the bikes you are hauling and realize that the limits will be reduced when an extension is used. Refer to the class rating and tongue weight of your vehicle’s hitch receiver. Typically, your tongue weight will be reduced by 50% when using an extension.
1.25″ Mach2
1 bike – 120 lbs
2 bikes – 140 lbs
3 bikes – 160 lbs
2″ Mach2
1 bike – 120 lbs
2 bikes – 240 lbs
3 bikes – 300 lbs
4 bikes – 185 lbs
NOTE: We do not warranty any rack setup that is using a hitch extender because they are not our products.
We do not. We recommend a third party adapter. But we are thinking of creating one ourselves. 🙂
Yes! It clears by about an inch without a hitch extender. But it was only on one 2019 model, so you must check it yourself.
See this post by one of our testers – https://www.facebook.com/matt.brenner.75/posts/10158448921359329
Easy!
Remove it with one screw and use your own lock or hitch pin. Watch our demo to learn more about the adaptability of the redesigned hitch:
The Mach2 hitch design uses two aluminum pads instead of one steel ball, which was what was used with the inventor’s previous bike rack. This is a huge improvement! The pads are stronger, smoother, and more stable, as the old steel ball version could deform the hitch over time. Watch it in action:
Note: The Captive Spring Pin can be removed with one screw for vehicles that don’t have clearance for it.
Here are the dimensions for the Hitch assembly.
The ramp weighs 12 lbs. and measures 56-1/4″ long. See it in action:
We advise against it because it extends beyond DOT regulations and it would put excessive leverage and strain on the vehicle’s hitch and rack components.
We would not warranty this usage.
Since everyone has a different model and spare tire size, we recommend a 2″ to 2″ extension to push the rack further rearward.
We do NOT recommend buying the 1.25″ Mach2 as it will put more strain on it.
There are many third-party products you can search for to solve this problem as we don’t have our own…yet.
Note: Our warranty does not cover racks used on 3rd party products (extenders, pivots, etc.) as we have no control over their integrity.
We recently met a doctor in our town who had an Elliptigo 11R bike and it fits fine on our rack with no modification.
If you wanted to carry two Elliptigo bikes, you would need to have one Add-on in between them because of the width of the base being larger than our width.
We may look into creating a customization to carry two Elliptigo bikes next to each other, but that will be some time off as we crank out higher demand items. 🙂
Some pics:
Features
This is the one-key system that locks the Mach2 into the hitch and the Add-ons together.
You can see the red safety latch that connects the Add-ons together and the blue push-button barrel lock that protects it from being removed.
The same lock and key are used to lock the rack into the hitch.
You will receive 2 keys with the Mach2 hitch rack. If you purchase more Add-ons later down the road, we can look up what variation of lock you already have and match it to your existing keys. Additional keys can also be purchased.
See it in action:
Our Wheel Lock accessory (shown below) works perfectly to lock your bike to the Mach2 rack. For additional security, we suggest you weave a cable between the locks and the bike(s). These cables are generally available at your local bike shop.
We recommend one lock per wheel, i.e. two locks per bike for quick security.
If you choose to ALWAYS use a cable, you could get by with one wheel lock.
We are currently only selling Wheel Locks to customers who have purchased a bike rack from us. If you need to add Wheel Locks to your already placed order, please order them using the same email address you did when purchasing your rack and we will combine your orders and ship them out together in the order of the production queue.
For convenience, Wheel Locks are keyed the same as your rack, add-ons, and ramp.
We will look you up in our database (as long as you use the same email as your original order/account) and match the key(s) to your Mach2 and other accessories. You can also email us at support@quikrstuff.com to ensure that we get your components keyed the same.
Our Wheel Locks are proudly made in our Grand Junction, Colorado factory.
Example of a Cable:
General Quik-Rack Questions
The Tray Mount License Plate Kit includes all parts to mount license plate to rack tray and to your FIRST vehicle:
- License Plate Bracket
- Mounting brackets for underside of the Bike Tray
If you just need the License Plate Bracket for additional vehicles (without the mounting brackets), click HERE
Cal Phillips was the inventor, designer, and owner of the original Quik Rack and was already busy working on his latest and greatest Quik Rack Mach2 before parting ways with (company name removed for legal reasons). In addition to carrying more weight and meeting the need for hauling several heavy ebikes, the Mach2 corrects the six major “issues” of the original rack. Cal is no longer associated with (company name removed for legal reasons) and now works with QuikrStuff.
Features:
Easy-access pivot trigger – With an easy-access trigger on the end of every Add-on, gone are the days of reaching blindly under the rack to find that sticky release bar that often became a 2-person job.
No tool Add-ons – Add and remove Add-ons in seconds. No tools needed.
One key anti-theft system – The same lock and key is used to lock the rack into the hitch, the Add-ons together, and the ramp accessory to the Add-ons. If you wish to purchase an additional Add-on later down the road, we can look up what variation of lock you have and match it. This is also true for our Wheel Lock accessory.
No tools wheel size adjustment – Switch between strider bikes and big boy bikes in seconds. To accommodate wheels of any size, just loosen the gold lever, slide, and tighten. Tire spools are already fat tire ready, no spacer kit needed.
Redesigned hitch – The new hitch design uses two aluminum pads instead of one steel ball. The pads are stronger, smoother, and more stable, as the old steel ball version could deform the hitch over time. The same key is used to lock the Add-ons together and the rack into the hitch. It can only lock in the top 200 degrees, eliminating the chance of locking it in the down position, where it is prone to damage.
Portability and Storage – Press the blue plate to fold for easy carrying, transport, and storage. One-bike rack weighs 28 lbs. + 22 lbs. per Add-on.
Ramp accessory – Roll heavy Ebikes onto the rack with our modular ramp accessory. It uses the same anti-theft system and attaches just like another Add-on.
No tools pivoting license plate holder accessory – Your new rack may obstruct the view of your vehicle’s license plate. If that happens, you can use the Quik attach license plate brackets to move your license plate to the back of the rack where it is more visible. Once installed, you will be able to move your license plate from your rack to your vehicle within seconds and without tools.
Check out the full demo of his latest design, the Quik Rack Mach2:
Our improved, no-tools coupling mechanism is not compatible with the older rack for a good reason. It’s out with the old and in with the new and improved! Check out the full demo of the Quik Rack Mach2, highlighting all the new features and improvements:
It’s the rack you know and love, but Quikr.
14 new patents, modular, lightweight yet heavy duty!
Easy-access pivot trigger – With an easy-access trigger on the end of every Add-on, gone are the days of reaching blindly under the rack to find that sticky release bar that often became a 2-person job.
No tool Add-ons – Add and remove Add-ons in seconds. No tools needed.
One key anti-theft system – The same lock and key is used to lock the rack into the hitch, the Add-ons together, and the ramp accessory to the Add-ons. If you wish to purchase an additional Add-on later down the road, we can look up what variation of lock you have and match it. This is also true for our Wheel Lock accessory.
No tools wheel size adjustment – Switch between strider bikes and big boy bikes in seconds. To accommodate wheels of any size, just loosen the gold lever, slide, and tighten. Tire spools are already fat tire ready, no spacer kit needed.
Redesigned hitch – The new hitch design uses two aluminum pads instead of one steel ball. The pads are stronger, smoother, and more stable, as the old steel ball version could deform the hitch over time. The same key is used to lock the Add-ons together and the rack into the hitch. It can only lock in the top 200 degrees, eliminating the chance of locking it in the down position, where it is prone to damage.
Portability and Storage – Press the blue plate to fold for easy carrying, transport, and storage. One-bike rack weighs 28 lbs. + 22 lbs. per Add-on.
Ramp accessory – Roll heavy Ebikes onto the rack with our modular ramp accessory. It uses the same anti-theft system and attaches just like another Add-on.
No tools pivoting license plate holder accessory – Your new rack may obstruct the view of your vehicle’s license plate. If that happens, you can use the Quik attach license plate brackets to move your license plate to the back of the rack where it is more visible. Once installed, you will be able to move your license plate from your rack to your vehicle within seconds and without tools.
Check out the full demo of the Quik Rack Mach2, highlighting all the new features & improvements:
Grand Junction, CO is where our secret lab is located – where unsung heroes solve America’s greatest bike rack crimes. 100% made in the US-of-A. Uncle Sam approves of this message.
The Mach2 Single Rack 2″ or 1.25” ($699) holds only one bike.
You can add up to three Add-ons ($499 a piece) to the Mach2 Single Rack 2″ for a total of four bikes
OR…
You can add up to two Add-ons ($499 a piece) to the Mach2 Single Rack – 1.25″ Hitch for a total of three bikes
Check out the four-bike system in action!
At this time, it is delivery only.
Coordinating pickups would complicate the waitlist order and distract from production. We are only selling directly through the site at this time.
First time customers can use the WELCOME25 coupon in the checkout process to receive $25 off their first order (order must be $599 or more). We currently do not offer any other discounts or pro deals.
We hope to be able to do so in the future, but at this time our demand is so high and we are still trying to catch up from delays associated with being a startup, Covid, and supply chain issues. Thank you for understanding.
The rack itself is mainly anodized aluminum with stainless steel fasteners (screws, bolts and nuts) and some brass bushings. There are also a few Delrin parts. Delrin is an engineering thermoplastic used in precision parts requiring high stiffness, low friction, and excellent dimensional stability.
With the inventor of the original Quik Rack in our corner, you can expect his latest model, the Mach2, to be the industry standard. It’s lightweight, modular, and can handle 300 lbs. Cal’s racks have stood the test of time and we know some of you are willing to invest in the best for your carbon fiber steeds and versatile eBikes.
We occasionally arrange for locals to pick up their rack, but for the most part all orders must be delivered.
We are only shipping to the USA (Alaska and Hawaii included), US Military, and Canada at this time.
We currently ONLY offer international shipments to Canada. We hope to expand into other destinations as we catch up on backorders. It is worth noting that you will pay a shipping fee with us, and any duties or taxes associated with the shipment charged by the CBSA are your responsibility to pay.
Free shipping is NOT included in any shipments, as shipping and fuel charges are extremely volatile.
Shipping cost is available at checkout.
Additionally, we decided we should be more “equitable” in our pricing methodology to charge accordingly to each customer vs. charging the people close to us more to make up for the people farther away.
Read this for additional information on shipping guidelines and policies: https://quikrstuff.com/Company-Policies/
The rack itself is mainly anodized aluminum with stainless steel fasteners (screws, bolts and nuts) and some brass bushings. There are also a few Delrin parts. Delrin is an engineering thermoplastic used in precision parts requiring high stiffness, low friction, and excellent dimensional stability.
The fasteners are torqued at the factory and because of the chemical properties of steel mated to aluminum, need no thread-lock solution.
It is a good idea to occasionally check the fasteners and other parts to make sure they are secure and tight. Any mechanical connection can vibrate and loosen, so make sure this doesn’t happen to your rack. This is normal wear and tear.
You can find our policy link on the footer of the website.
Here is the direct link – https://quikrstuff.com/Company-Policies/
We cannot provide guidance on fit nor guarantee the full and safe function of our product when it is used in conjunction with third-party accessories, not limited to, but including: hitch extensions, swing away pivots, hitch adaptors, bike covers, etc. Any damages that result from the installation and/or use of products and/or parts on your QuikrStuff rack that are not unmodified QuikrStuff parts are not covered by our warranty.
Usage and Troubleshooting
If you want help on how to accomplish something specific or have a tip to help your fellow QuikRack users, please feel free to fill out our Contact Form or email Support@QuikrStuff.com
Keep your rack clean and in good working order by simply using water and soap, nothing more. All metals corrode no matter what treatment they have, so the more you keep them clean, the better they will operate and last.
Road salts are very corrosive, so you must be proactive with your rack to keep it in good condition.
NOTE: Do NOT use any lubricant as it will collect dirt and prevent the necessary friction to keep the rack arm(s) locked in place
Some squeaking is normal, so no need to think that there is an issue with the rack. Do NOT use any lubricant as it will collect dirt and prevent the necessary friction to keep the rack arm locked in place. When operating the rack arm, squeaking can be minimized by lifting the red lever parallel with the silver bar as shown below. Also, be sure to periodically wash your rack with soap and water (you can spray it at the car wash) to keep it functioning correctly.
As far as the trigger bar10 goes, and the rack tilting down, it is made to be very tight. So yes, the spring helps, but it does not set the release bar (11) in place. You must wiggle the rack up and down and push the trigger in to completely seat the release bar (11)
See section 4.0 – Usage in the manual – HERE
1- When moving rack between positions, ensure the release bar11 is seated so that the trigger bar10 is flush with two cross bars12 /13 for vertical position and for standard carry position (Figure 14).
2- You MUST wiggle the rack up and down, and push the trigger bar10 in to fully seat the release bar11.
Loosen and retighten the tire spools so that they are aligned/evenly positioned on each arm.
Uneven spacing can make the arms appear to “bend” and looked crooked.
Also, you might have to turn the carriage bolt a 1/4 turn either way to make sure the gold lever is tight and against the bar as shown in the picture.
We approve usage for a two-bike maximum configuration with only the 2 in. hitch model on an RV or 5th Wheel.
It needs to be inserted into a chassis mounted hitch receiver (not a bumper mount).
The Mach2 is approved for general Off Road use.
This being said, proper caution is always required. We call this common sense coverage.
Drive slowly and carefully in all off-road situations. If you are driving too fast and hit a big bump that causes damage to your rack or vehicle, that is not covered under warranty. If you are using the rack on demanding 4×4 terrain and drop off a ledge and bash the rack, this is not covered by warranty.
Future Plans Questions
We are currently focusing on meeting demand for the hitch model, but we will keep you posted on other product developments via our emails, blog posts, Facebook, and Instagram.
We do not. We recommend a third party adapter. But we are thinking of creating one ourselves. 🙂
Not at the moment. This is something that we hope to create and market in the future (along with many other things!).
We are researching a lighting solution for the rack and the license plate.
At this time, it is not a high priority compared to other customer wants and needs, but we will be addressing it.
Current Patents
Quik Rack Mach2 founder/designer Cal M. Phillips owns these 14 patents covering the new Quik Rack Mach2 design:
Canada Patent 2956005: Carrier for a two-wheeled vehicle
U.S. Patent 9902222: Captive pin apparatus for retention of a drawbar in a trailer hitch receiver
U.S. Patent 9956922: Carrier for a two-wheeled vehicle
U.S. Patent 10005329: Captive pin apparatus for retention of a drawbar in a trailer hitch receiver (continuation in part)
U.S. Patent 10011237: Bike carrier pivot mechanism division patent
U.S. Patent 10059276: Carrier for a two-wheeled vehicle
U.S. Patent 10065568: Bike carrier tray assembly with automatic tray position lock
U.S. Patent 10071695: Sliding pawl on a ratchet bar
U.S. Patent 10086769: Bike carrier tray assembly with automatic tray position lock
U.S. Patent 10099525: Trailer hitch draw-bar tightening mechanism
U.S. Patent 10106100: Secure latch for coupled assemblies
U.S. Patent 10124740: Bike carrier with automatic tray position lock
U.S. Patent 10150424: Adjustable retention arm for a bike carrier
U.S. Patent 10167887: Beam joining apparatus with bolt and threaded wedge
Also:
U.S. Patent 5833074: Fast-loading, protective bicycle rack (Patent for the original Quik-Rack) **Now expired**
U.S. Patent 6620081: Exercise stand and centrifugal resistance unit for a bicycle. **Notice of infringement filed**
Cal Phillips has 19 other patents that cover bicycle-related products.
