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Current Shipping and Payment Questions
(Go back to all FAQs HERE)
Updated September 1, 2022
We are currently producing orders created on March 27, 2022.
Ok, slow down, and read this FAQ as it is updated as of the date above. Now…..
We got our third big aluminum shipment in mid June 2022 and are expecting regular shipments from here on out. Our lead time is down from 45 weeks at the peak of the supply chain debacle to the current 38 weeks. Not as good as we want it, but going in the right direction.
On average, we are shipping approximately 50 orders a week. We are raising production even further by purchasing more tools, machines, etc.
We estimated shipping these racks in 5 to 6 months from your order date, depending on aluminum shipments, supply chain, etc. Yes, we are overdue.
New orders will be added weekly, so check back on Tuesdays for the prior week.
Why does it say “HOLD” on my order in the Production Queue? Go to this FAQ
NOTE: Ramps are being shipped in order of the queue but we are occasionally backordered on these
NOTE 2: Wheel Locks are being shipped in order of the queue so as to take care of delivered customers first. Please be patient, we are swamped with inquires. You can learn more and buy the Wheel Locks HERE. The wheel locks are NOT listed in the queue below because of the 20 week lead time on lock cylinder/keys.
NOTE 3: The website answers almost every question that has been asked of us, we update it constantly and add FAQs immediately when appropriate. The more you search the website and look for answers, the more time we can spend on other tasks.
Sign up for email updates by scrolling down to the bottom left sign-up field and subscribing (best method), watch our blog, follow our Facebook and Instagram @QuikrStuff pages, or check back here to stay updated on our progress.
We are currently producing orders created on March 27, 2022.
(it will open in another window and will take a little time to load)
Either you have not responded to our request for an address verification for shipping OR we have some other issue to be resolved, such as:
- WE have not gotten to your email reply YET, as we are SWAMPED! Sorry!!!
- OR We haven’t sent you the automated address confirmation email yet (that is when you see a bunch of HOLDs together) They go out roughly 2 weeks before your rack goes into production. – check your spam
- OR you haven’t responded with confirmation of your address or corrected it.
When we have received your response to the confirmation email and resolved all issues, we will change out HOLD to CONFIRMED. ONLY THEN, will it move on to the next step, IN-PROCESS.
If we are building your rack, it will say IN-PROCESS
Please look for our emails and respond promptly so we don’t skip you in the queue. We are getting 100’s of emails a day and the more proactive you can be with us, the better for us all 🙂
NOTE: The website answers almost every question that has been asked of us. We update it constantly and add FAQs immediately when appropriate. The more you search the website and look for answers, the more time we can spend on other tasks.
Currently, to purchase more aluminum for production, we are charging credit cards the day you place the order.
Much like a Kickstarter, we use these funds to increase our output via inventory purchases and capital investments. Unlike Kickstarter, we allow 100% refunds.
We are using this capital to lock in aluminum pricing. And, as a startup, instead of paying interest on loans (for which we don’t qualify for…yet) and raising prices even more. Everything we buy is financed in some way and we are no exception.
We always suggest using a credit card vs a debit card to protect yourself. Let’s be honest here…you never know what could happen. Heard of Sears, Kmart, Texaco?
You can see our daily progress on shipments HERE to get an idea of how we are doing.
Keep in mind, if at any time you want a 100% refund, do not hesitate to ask for one. We understand your support of this startup and the current issues with the supply chain with all industries.
If you would like to add items to your existing order(s), place a new order and please use the same email address as your first order. Reply back to us from your email order receipts so we can match to the earlier orders, and key your rack the same.
NOTE: This is the only way we know that you are a repeat customer!
Free shipping is NOT included in any shipments, as shipping and fuel charges are extremely volatile right now.
We only ship to USA (Lower 48 states), APOs, Alaska, Hawaii and Canada – priced at current rates.
Shipping cost is available at checkout.
Additionally, we decided we should be more “equitable” in our pricing methodology to charge accordingly to each customer vs. charging the people close to us more to make up for the people farther away.
We welcome you to come pick it up and ride our amazing local trails!!
Specs and Fitment Questions
Buying a new bike rack is like welcoming a new family member. Let’s make sure the Mach2 “fits” into your family!
Mach2 2″ & 1.25″ – 30.7 lbs (Shipping is 36.2 lbs and box outside dimensions are 31″x19″x9″ – inside dimensions are 29.5″x18″x8″)
- Add-on – 22.7 lbs (Shipping is 27.9 lbs and outside dimensions are 31″x19″x9″ – inside dimensions are 29.5″x18″x8″)
- Ramp – 13lbs – Shipping is 14 lbs and box outside dimensions 60”x8”x8”
- Maximum tire width – 4.77 inches (5.05 tire is the maximum we have seen and it works – see this FAQ – Maximum Tire width
NOTE: We do NOT give opinions of fitment, as there are variables of changes in model spec, OEM & aftermarket hitches and adapters, and way too many cars to keep up a database. We give YOU the tools you should need to measure and make a determination yourself. If you can’t find the answer you need, contact us!
In the tilted down mode (see the image/specs below),
- The first Add-On is 1 7/16″ below the hitch,
- The second Add-On is 5 15/32″ below that for for a total of 6 15/16″ below the hitch.
- The third and fourth Add-On are each an additional 5 15/32″ below the Add-on above it.
These are conservative numbers made to protect your investment in your bikes. Please check your tongue weight capacity for your vehicle/hitch as OEM will not be the same as an aftermarket hitch.
These numbers do NOT take into consideration hitch adapters or extenders that could put more leverage, and therefore stress, on the hitch/crossbar that would lower these capacities even more.
1 bike – 120 lbs
2 bikes – 140 lbs
3 bikes – 160 lbs
1 bike – 120 lbs
2 bikes – 240 lbs
3 bikes – 300 lbs
4 bikes – 185 lbs
The rack can accommodate tires as wide as 5” with no adapters needed. The distance is 4.77″ between the arms, but dare we say, tires are not really accurate in their dimensions? 🙂
The Mach2 fits the Vee Snow Shoe 2XL, which is 5.05″ wide. (stated by the manufacturer)
There are two types of fenders: Plastic and Steel.
Our suggestions are:
- For plastic, the spool will push down the fender to the tire for a snug fit.
- For steel, you could take foam pads, and cut it to wrap around the spool so that the fender will not get scratched.
We will be releasing an addition solution, and are determining the best material for the job.
My 2″ hitch has 4.625″ insertion maximum and little room. I don’t think the spring auto-pin thing would fit. Can I just remove it and use a regular locking pin?
We use a spacer to add to the 1.25″ male piece that pops on and off. (included with Mach2 1.25″ purchase)
(top picture – Adapter off for use in a 1.25″ hitch receiver)
Adapter on for use in a 2″ hitch receiver. You then insert the male w/adapter into the 2″ hitch receiver and tighten it down.
NOTE: These are older pictures of a prototype. Product will be slightly different
Yes! We also suggest a hitch anti-rattle stabilizer for a tight fit.
We also have our 1.25″ to 2″ convertible Mach2 hitch model to natively fit a 1.25″ hitch receiver.
Learn more about this HERE
NOTE: These are older pictures of a prototype. Product will be slightly different
We offer a fixed 2″ hitch model and a 1.25″ to 2″ convertible model with the adapter included. However, if you are looking to convert to a 2″+ hitch, look for a hitch adapter that removes wobble from the vehicle/adapter connection, and use the shortest adapter available. The smaller the distance between the bumper and rack, the more stable.
Have you tested the rack on the back of a ProMaster Van? Does it tilt enough to allow the doors to open?
Yes! It clears by about an inch without a hitch extender. But it was only on one 2019 model, so you must check it yourself.
See this post by one of our testers – https://www.facebook.com/matt.brenner.75/posts/10158448921359329
The new hitch design uses two aluminum pads instead of one steel ball. The pads are stronger, smoother and more stable, as the old steel ball version could deform the hitch over time. Watch it in action:
Note: that the Captive Spring Pin can be removed with one screw for vehicles that don’t have clearance for it.
Here are the dimensions for the Hitch assembly.
Since everyone has a different model and spare tire size, we recommend an 2″ to 2″ extension to push the rack further rearward.
We do NOT recommend buying the 1.25″ Mach2 as it will put more strain on it.
There are many third-party products you can search for to solve this problem as we don’t have our own…yet.
We recently met a Doctor in our town who had an Elliptigo 11R bike and it fits fine on our rack with no modification.
If you wanted to carry two Elliptigo bikes, you would need to have one Add-on in between them because of the width of the base being larger than our width.
We may look into creating a customization to carry two Elliptigo bikes next to each other, but that will be some time off as we crank out higher demand items. 🙂
This is the one-key system that locks the Mach2 into the hitch and the Add-ons together.
You can see the red safety latch that connects the Add-ons together and the blue push-button barrel lock that protects it from being removed.
The same lock and key are used to lock the rack into the hitch.
You will receive 2 keys with the Mach2 hitch rack. If you purchase more Add-ons later down the road, we can look up what variation of lock you already have and match it to your existing keys. Additional keys can also be purchased.
See it in action:
Here is our new Wheel Lock accessory. We are still sourcing cables to weave between the locks and the bike(s), just like any other cable lock system. These are generally available at your local bike shop.
We suggest one lock per wheel, i.e. two locks per bike for quick security.
If you choose to ALWAYS use a cable, you could get by with one lock.
We are currently selling this to fulfilled customers only, in the order of the production queue, and then will open it up to the general public.
Keyed the same as your rack for convenience.
We will look you up in our database (as long as you use the same email as your original order/account) and match the key(s) to your Mach2 and accessories. Plus when you order, you can add a NOTE with you key numbers as a double check.
Made in our Grand Junction factory.
Example of a Cable:
General Quik-Rack Questions
The Tray Mount License Plate Kit includes all parts to mount license plate to rack tray and to your FIRST vehicle:
- License Plate Bracket
- Mounting brackets for underside of the Bike Tray
If you just need the License Plate Bracket for additional vehicles (without the mounting brackets), click HERE
Have you ever tried charging an iPad from 2010 with a cable from 2020? Our improved, no-tools coupling mechanism is not compatible with the older racks for a good reason. It’s out with the old and in with the new and improved! Check out the full demo of the Quik Rack Mach2, highlighting all the new features and improvements:
It’s the rack you know and love, but Quikr.
14 new patents, modular, lightweight yet heavy duty, NO tools required, easy access release trigger (no more reaching blindly and dislocating a shoulder), quick Add-on addition/removal (did we say NO tools already??), easy wheel size adjustment, amongst other improvements that relieve your bike rack woes.
Check out the full demo of the Quik Rack Mach2, highlighting all the new features & improvements:
Check out the four-bike system in action!
With the inventor of the original Quik Rack in our corner, you can expect his latest model, the Mach2, to be the industry standard. It’s lightweight, modular, and can handle 300 lbs. Cal’s racks have stood the test of time and we know some of you are willing to invest in the best for your carbon fiber steeds and versatile eBikes.
We are only shipping to the USA, US Military, and Canada at this time.
When production gets further along, we will address shipping outside of North America. It’s too early and we don’t want to be overly aggressive with all the supply chain issues all of us are experiencing.
The rack is mainly anodized aluminum with stainless steel fasteners (screws, bolts and nuts) some brass bushings, and a few Delrin parts.
The fasteners are torqued at the factory and because of the chemical properties of steel mated to aluminum, need no thread-lock solution.
It is a good idea to occasionally check the fasteners and other parts to make sure they are secure and tight. Any mechanical connection can vibrate and loosen, so make sure this doesn’t happen to you. This is normal wear and tear.
Usage and Troubleshooting
Keep your rack clean and in good working order by simply using water and soap, nothing more. All metals corrode no matter what treatment they have, so the more you keep them clean, the better they will operate and last.
Road salts are very corrosive, so you must be proactive with your rack to keep it in good condition.
NOTE: Do NOT use any lubricant as it will collect dirt and prevent the necessary friction to keep the rack arm(s) locked in place
As far as the trigger bar10 goes, and the rack tilting down, it is made to be very tight. So yes, the spring helps, but it does not set the release bar (11) in place. You must wiggle the rack up and down and push the trigger in to completely seat the release bar (11)
See section 4.0 – Usage in the manual – HERE
1- When moving rack between positions, ensure the release bar11 is seated so that the trigger bar10 is flush with two cross bars12 /13 for vertical position and for standard carry position (Figure 14).
2- You MUST wiggle the rack up and down, and push the trigger bar10 in to fully seat the release bar11.
Loosen and retighten the tire spools so that they are aligned/evenly positioned on each arm.
Uneven spacing can make the arms appear to “bend” and looked crooked.
Also, you might have to turn the carriage bolt a 1/4 turn either way to make sure the gold lever is tight and against the bar as shown in the picture.
Future Plans Questions
Quik Rack Mach2 founder/designer Cal M. Phillips owns these 14 patents covering the new Quik Rack Mach2 design:
Canada Patent 2956005: Carrier for a two-wheeled vehicle
U.S. Patent 9902222: Captive pin apparatus for retention of a drawbar in a trailer hitch receiver
U.S. Patent 9956922: Carrier for a two-wheeled vehicle
U.S. Patent 10005329: Captive pin apparatus for retention of a drawbar in a trailer hitch receiver (continuation in part)
U.S. Patent 10011237: Bike carrier pivot mechanism division patent
U.S. Patent 10059276: Carrier for a two-wheeled vehicle
U.S. Patent 10065568: Bike carrier tray assembly with automatic tray position lock
U.S. Patent 10071695: Sliding pawl on a ratchet bar
U.S. Patent 10086769: Bike carrier tray assembly with automatic tray position lock
U.S. Patent 10099525: Trailer hitch draw-bar tightening mechanism
U.S. Patent 10106100: Secure latch for coupled assemblies
U.S. Patent 10124740: Bike carrier with automatic tray position lock
U.S. Patent 10150424: Adjustable retention arm for a bike carrier
U.S. Patent 10167887: Beam joining apparatus with bolt and threaded wedge
U.S. Patent 5833074: Fast-loading, protective bicycle rack (Patent for the original Quik-Rack) **Now expired**
U.S. Patent 6620081: Exercise stand and centrifugal resistance unit for a bicycle. **Notice of infringement filed**
Cal Phillips has 19 other patents that cover bicycle-related products.