Company Policies
Shipping:
Free shipping is NOT included in any shipments, as shipping and fuel charges are extremely volatile right now.
We only ship to USA (Lower 48 states), APOs, Alaska, Hawaii and Canada – priced at current rates.
Shipping cost is available at checkout.
Additionally, we decided we should be more “equitable” in our pricing methodology to charge accordingly to each customer vs. charging the people close to us more to make up for the people farther away.
We welcome you to come pick it up and ride our amazing local trails!!
Shipping Guidelines and Policies:
– FedEx Ground deliveries take between 1-5 days, with most packages arriving within 3 business days.
– You will receive tracking info as soon as your order is loaded into Santa’s sleigh! Check your spam.
– APO addresses subject to shipping fees based on location. Pricing will be determined at checkout.
– A $35 shipping fee will be charged if the shipping address needs to be changed after the order has shipped.
– QuikrStuff is not responsible for missing packages if an incorrect shipping address is provided. It is your responsibility to be proactive with us.
– The customer is responsible for sending products back in the event of an incorrect purchase. There is a 10% restocking fee.
– After delivery, QuikrStuff is not responsible for stolen packages.
– If you select ‘Signature Required’ at checkout, FedEx Drivers will attempt to deliver your package three times before it is either held at your local FedEx facility for you to pick up or returned to QuikrStuff. If the package is returned to QuikrStuff, the customer is responsible for the return postage.
Sales Tax:
Your order is subject to sales tax determined by your state. If you should be exempt, please send a tax exemption certificate to orders@quikrstuff.com with your order number in the subject line so we can assist you.
Refunds
You may return your product for a full refund at any time within 30 days of delivery. Simply email us to request a refund and we will issue a RMA and shipping label. You are responsible for the cost of shipping back to us. Your refund will be processed when the returned item is received and checked in to be in working order.
Warranty
QuikrStuff offers a lifetime warranty covering manufacturing defects on parts, under approved, normal use.
In the event of theft, vandalism, collision, product misuse, chemical reactions, and oxidation/color fading due to natural environment causes, QuikrStuff is not liable.
*Warranty valid for original product purchaser only. Proof of purchase required for all warranty claims. All customers will be required to pay for shipping on products under warranty. An RMA will be required before we agree to repair/replace any products.
**QuikrStuff racks are made of aluminum, stainless steel hardware, and Delrin bushings. Our racks are anodized, and powder coated. Everything fades in UV. This is a normal occurrence and will not be warrantied. All hardware should be inspected and tightened periodically. If replacement parts are needed, please contact QuikrStuff.
Warranty questions?
Drop us a line, we’re here to help you out.
E-mail: Support@QuikrStuff.com