(Go back to all FAQs HERE)

Updated November 1, 2024

ALL orders are shipping within one week and there’s no going back from here!

This leaves very little time to make changes to your order before it leaves our factory, so please contact us immediately if you need anything else before your order ships. support@quikrstuff.com

Sign up for email updates by scrolling down to the bottom left sign-up field and subscribing (best method), watch our blog, and/or follow our Facebook and Instagram @QuikrStuff pages to stay tuned in to QuikrStuff’s story.

UPDATED NOVEMBER 2024

We are now shipping ALL orders within one week. This leaves very little time to make changes to your order before it leaves our factory, so please contact us immediately if you need anything else before your order ships. support@quikrstuff.com

UPDATED FEBRUARY 2024

Currently, to purchase more aluminum for production, we are charging credit cards the day you place the order.

Much like a Kickstarter, we use these funds to increase our output via inventory purchases and capital investments. Unlike Kickstarter, we allow 100% refunds.

We are using this capital to lock in aluminum pricing and, as a startup, in lieu of paying interest on loans (for which we don’t qualify for…yet) which would mean raising prices even more.

It’s always a good idea to check with your credit or debit card company about specific consumer protections before using your card.

You can see our daily progress on shipments HERE to get an idea of how we are doing.

Keep in mind, if at any time you want a 100% refund, do not hesitate to ask for one. We understand your support of this startup and are happy to assist you.

If you would like to add items to your existing order(s), place a new order and please use the same email address as your first order. Reply back to us from your email order receipts so we can match to the earlier orders, and key your rack the same.

NOTE:  This is the only way we know that you are a repeat customer!

UPDATED JUNE 2024

We only ship to USA (Lower 48 states), APOs, Alaska, Hawaii and Canada – priced at current rates. Free shipping is NOT included with any shipments, as shipping and fuel charges are extremely volatile. Our shipping charges are determined based on each customer’s individual address, rather than charging the people close to us more to make up for the people farther away.

We cannot provide a shipping estimate to your area. To determine your shipping cost, put the items you’re interested in ordering into the cart and go through the checkout process until you see the shipping amount. You can then choose to complete your order or not.

If your package(s) is arriving via FedEx–which most large packages from us are–we will send you an automated email with tracking information the night your order ships.

IMPORTANT: It is your responsibility to be at the place of delivery to sign for the package(s). If you cannot, we suggest you log into FedEx Delivery Manager and either change the delivery address or choose to “HOLD AT FEDEX OFFICE” so you can pick it up at your convenience and to ensure the package(s) are not stolen. Keep in mind, if you hold at FedEx, you must pick it up within 7 business days or it will be sent back to QuikrStuff. At that point, you will be responsible for any additional shipping charges.

NOTE: FedEx has partnered with many retail stores and you could arrange to pick up your packages at one of them as well.

Another option is to waive the required signature. You MUST state in an email to Support@QuikrStuff.com that you wish to waive the signature requirement and that you understand and agree that the package(s) will no longer be insured and that QuikrStuff will not be responsible for any package that does not arrive and/or is stolen from your property.

Also, waiving the signature requirement must be done PRIOR to the package(s) leaving our facility. We cannot do this after the fact.

FedEx cannot deliver to a P.O. Box #. Please use your street address for shipping, if at all possible.

If you must use a P.O. box, you have to type in the street address of the post office where your box is.

Use this format (P.O. Box is 702):

241 N 4th St #702
City, State Zip

Do NOT write it like this:

241 N 4th St, P.O. Box 702
City, State Zip

If FedEx sees a P.O. box, they will return the packages.

UPDATED SEPTEMBER 2023

Yes, you’ll receive tracking info via email once your order is loaded into Santa’s sleigh 🙂

UPDATED AUGUST 2024

Buying a new bike rack is like welcoming a new family member. Let’s make sure the Mach2 “fits” into your family!

• Weights:
  Mach2 2″ & 1.25″ – 30.7 lbs (Shipping is 36.2 lbs and box outside dimensions are 31″x19″x9″ – inside dimensions are 29.5″x18″x8″)
• Add-on – 22.7 lbs (Shipping is 27.9 lbs and outside dimensions are 31″x19″x9″ – inside dimensions are 29.5″x18″x8″)
• Ramp – 13lbs – Shipping is 14 lbs and box outside dimensions 60”x8”x8”
• Maximum tire width – 4.77 inches (5.05 tire is the maximum we have seen and it works – see this FAQ – Maximum Tire width

NOTE: We cannot offer guarantees of fitment, as there are variables of changes in model spec, OEM & aftermarket hitches and adapters, and way too many cars to keep up a database. We give you the tools you should need to measure and make a determination yourself. If you can’t find the answer you need, contact us!

PRINTABLE PDF – MACH-2-CUST-2D–REV-A–FOR-WEB

UPDATED JULY 2024

These are conservative numbers made to protect your investment in your bikes. Please check your tongue weight capacity for your vehicle/hitch as OEM will not be the same as an aftermarket hitch.

These numbers do NOT take into consideration hitch adapters or extenders that could put more leverage, and therefore stress, on the hitch/crossbar that would lower these capacities even more.

1.25″ Mach2

Note: pending design revision in process 7/10/24

1 bike –   120 lbs
2 bikes – 140 lbs total for both bikes
3 bikes – 160 lbs total for all three bikes

2″ Mach2

1 bike   – 120 lbs
2 bikes – 240 lbs total for both bikes
3 bikes – 300 lbs total for all three bikes
4 bikes – 185 lbs total for all four bikes

Even though the 1.25″ rack can hold 160 pounds total and the 2″ rack can carry 300 pounds total, each individual bike rack tray has a weight limit of 120 pounds that cannot be exceeded. Doing so could cause the rack to fail.

The maximum weight for each tray is reduced as the trays get further from the vehicle. That is why trays one and two can hold 120 pounds, but trays three and four cannot. Think about a diving board. As you get further out on the diving board you bend the board more by increasing the force more on the end of the board. You also increase the force on the diving board’s attachments to the ground even though you weigh the same. As you add more bikes to the rack with add-ons, you increase the force on the rack frame, especially the attachment point to the car.

Therefore, we highly recommend that you adhere to the weight capacity guidelines listed here, not only for the safety of your bikes but also for the safety of others who are on the road near you. Carrying more weight than is suggested will void the warranty on the product.

UPDATED SEPTEMBER 2023

The base Mach2 hitch rack mount weighs approximately 30.7 lbs and each Add-on weighs 22.7 lbs.

UPDATED SEPTEMBER 2023

The bike rack can be used with a wheelbase of 56″ with wheel sizes from 12″ to 29″, and up to a 5″ wide tire with no adapters needed. See the no-tools tire size adjustment in action:

Here is an image of the bike size range dimensions.

Quik Rack Mach2 with Add-Ons: Loaded for vacation

UPDATED SEPTEMBER 2023

10.04 inches is the distance between one tray groove and the next. See full dimensions below.

Printable Mach2 CAD drawing from the top – PDF

UPDATED SEPTEMBER 2023

The rack can accommodate skinny road bike tires as well as tires as wide as 5” with no adapters needed. The distance is 4.77″ between the arms, but dare we say, tires are not really accurate in their dimensions?

Quik Rack Mach2: 5″ tire

The Mach2 fits the Vee Snow Shoe 2XL, which is 5.05″ wide. (stated by the manufacturer)

We have also seen customers place additional pipe insulation or a cut section of a pool noodle between the tire and the fender. This will help maintain the shape of the fender and prevent it from rubbing against the tire.

It is possible (and easy, remember it’s toolless) to lower the tire spool along the arm. Doing so changes the contact point on the tire and often results in it sitting lower than or tucked under the fender. Lowering the tire spool will change the angle of the arm, so be sure to check that it is still around the optimal 45 degrees.

Additionally, we recommend using the Wheel Strap accessory as another contact point. These are helpful for bikes with fenders that hang below the optimal 45 degrees. Note: In the photo below that a customer sent in, the tire spool could be moved up a couple of inches to sit right below the fender.

UPDATED SEPTEMBER 2023

Yes, you can remove the captive safety pin with one screw and use a standard hitch pin bolt with cotter pin or lock.

However, this is not possible with the 1.25″ hitch or the 1.25″ with the 2″ adapter installed. The reason is because there is no hole going through the adapter. In other words, you can only do this with the 2″ hitch model.

UPDATED SEPTEMBER 2023

Customers sometimes purchase a 1.25″ rack when they have a 2″ receiver on their vehicle. The reason for doing this is so they can use the rack with other cars, some of which may have a 1.25″ receiver. We manufacture a spacer to add to the 1.25″ male piece that pops on and off. This adapter is included with every Mach2 1.25″ purchase. See photos and keep reading.

(top picture – Adapter off for use in a 1.25″ hitch receiver)

1.25 Hitch with Adapter off

Adapter on for use in a 2″ hitch receiver. You then insert the male with adapter into the 2″ hitch receiver and tighten it down.

1.25″ Hitch Assembly for QuikrStuff Mach2

You might find this video helpful –>  How to Use Hitch Adapter

There are other adapters on the market and they can be purchased separately. The CEO himself has a third-party hitch adapter/extender on his Subaru, converting his 1.25″ receiver to a 2″ hitch. Because of the extra play it created, he had the adapter welded into his 1.25″ receiver, alleviating the extra movement but also making his receiver permanently a 2″ receiver. If you use the QuikrStuff adapter that comes with your 1.25″ rack, you will not experience any extra play.

NOTE: We do not warranty any rack setup that uses an adapter other than the one QuikrStuff manufactures and includes with your 1.25″ rack purchase.

UPDATED SEPTEMBER 2023

You may use a hitch extender with your rack. We do not currently manufacture or sell a hitch extender. You can find these at etrailer.com or from other companies.

Often times using an extension can introduce more play and noise into the whole system. You can try an anti-rattle stabilizer (shown in photo below) to alleviate these issues. No, we do not sell these either. Another option is welding the extender into your receiver, but this does make it a permanent feature.

Be sure to consider the number and weight of the bikes you are hauling and realize that the limits will be reduced when an extension is used. Refer to the class rating and tongue weight of your vehicle’s hitch receiver. Typically, your tongue weight will be reduced by 50% when using an extension.

1.25″ Mach2

1 bike –   120 lbs
2 bikes – 140 lbs
3 bikes – 160 lbs

2″ Mach2

1 bike   – 120 lbs
2 bikes – 240 lbs
3 bikes – 300 lbs
4 bikes – 185 lbs

NOTE: We do not warranty any rack setup that is using a hitch extender because they are not our products.

UPDATED SEPTEMBER 2023

We do not. We recommend a third party adapter. But we are thinking of creating one ourselves. 🙂

UPDATED SEPTEMBER 2023

Yes! It clears by about an inch without a hitch extender. But it was only on one 2019 model, so you must check it yourself.

See this post by one of our testers – https://www.facebook.com/matt.brenner.75/posts/10158448921359329

UPDATED SEPTEMBER 2023

Easy!

Remove it with one screw and use your own lock or hitch pin. Watch our demo to learn more about the adaptability of the redesigned hitch:

UPDATED SEPTEMBER 2023

The Mach2 hitch design uses two aluminum pads instead of one steel ball, which was what was used with the inventor’s previous bike rack. This is a huge improvement! The pads are stronger, smoother, and more stable, and the old steel ball version could deform the hitch over time.

Our rack also comes with a Captive Safety Pin for additional peace of mind. The Captive Safety Pin does not go through a hole in your receiver; rather, it sits just behind the flange on your receiver. A regular locking pin can be used, if so desired. And the Captive Safety Pin can be removed with one screw for vehicles that don’t have clearance for it.

Watch it in action:

Here are the dimensions for the Hitch assembly.

(Printable PDF link)

UPDATED SEPTEMBER 2023

The ramp weighs 12 pounds and measures 56-1/4″ long. It does not fold like the rack and Add-Ons do. See it in action:

UPDATED SEPTEMBER 2023

We advise against it because it extends beyond DOT regulations and it would put excessive leverage and strain on the vehicle’s hitch and rack components.

We would not warranty this usage.

UPDATED SEPTEMBER 2023

Since everyone has a different model and spare tire size, we recommend a 2″ to 2″ extension to push the rack further rearward.

We do NOT recommend buying the 1.25″ Mach2 as it will put more strain on it.

There are many third-party products you can search for to solve this problem as we don’t have our own…yet.

Note: Our warranty does not cover racks used on 3rd party products (extenders, pivots, etc.) as we have no control over their integrity.

UPDATED SEPTEMBER 2023

Not at this time.

UPDATED SEPTEMBER 2023

We recently met a doctor in our town who had an Elliptigo 11R bike and it fits fine on our rack with no modification.

If you wanted to carry two Elliptigo bikes, you would need to have one Add-on in between them because of the width of the base being larger than our width.

We may look into creating a customization to carry two Elliptigo bikes next to each other, but that will be some time off as we crank out higher demand items. 🙂

Some pics:

YES, the QuikrStuff Mach2 bike rack can be used on the popular Tesla Model Y.

Here’s what we know about the rack on a Tesla Y:

The rack fits very close to the car. If you insert the rack into the receiver just far enough to cover both expanding pads, you will still be able to get the rack into its upright position. Some Tesla owners report that this isn’t possible but that is because they are pushing the rack all the way into the receiver. You only need to push it in far enough to cover the two expanding pads. As long as both pads are covered, the rack will stay secured.

There are also rumors that a loaded bike may bump into the back of the car. This will not happen if you install the rack as suggested in the above paragraph.

You’ll need to change the Captive Safety Pin from the left side to the right side of the car. This is because there is an electrical connection in the way on the left side. Moving the Captive Safety Pin is easily done with no tools although it’s tight in there and if your hand doesn’t fit you may need to use needle nose pliers. The Captive Safety Pin does not need to go through the hole in the receiver; it does, however, need to sit behind the flange on the receiver. Remember, the Captive Safety Pin is not the primary mechanism holding the rack to your vehicle; it is the unique expanding pads in the hitch that do that job.

We haven’t noticed the rack interfering with the performance of the mirrors. We aren’t big fans of the tilting mirrors (when they tilt way down when you first put it into reverse) and know you can turn that feature off. The car will tell you to STOP when backing up because it thinks the rack is a separate object that you’re about to hit. You can turn on trailer mode so it realizes that something is attached.

We know these things because CEO Bryan Wachs has a Tesla Model Y and always has the rack on his car. If you have any further questions, he will be happy to respond to them. Email us at support @quikrstuff.com.

Before purchasing or using a bike rack, it is important to consider the tongue weight rating of your particular vehicle hitch. Tongue weight rating can be found in the vehicle owner’s manual or printed on the hitch. Tongue weight is the static downward force that the hitch receiver can safely handle while hauling. Exceeding the listed tongue weight rating can result in a slow degradation of the rack or a sudden catastrophic failure where the entire rack and loaded bike(s) fall off onto the road.

When thinking about the weight of your load, of course you’ll consider the weight of the bike(s) you want to haul; but, don’t forget to also add in the weight of the QuikrStuff products you are attaching to your vehicle (rack, add-on, ramp).

QuikrStuff Product Weights

Mach2 2″ bike rack – 30.7 pounds

Mach2 1.25″ bike rack – currently undergoing a revision; will post the new weight soon

Each add-on – 22.7 pounds

Ramp – 12 pounds

Example

Your vehicle has a listed tongue weight of 200 pounds. You want to carry two bikes that weigh 60 pounds each. The bike rack and add-on together weigh 53.4 pounds. This is a total weight of 173.4 pounds, so it would be safe to haul your bikes with our system.

Using an extension, adapter, or swing away arm interferes with the standard formula above, making it nearly impossible to determine the allowable weight capacity. That is why we state in our warranty policy that the use of these and other third-party products will void the warranty on our products.

Please feel free to reach out to support@quikrstuff.com with any questions you may have.

UPDATED SEPTEMBER 2023

One of the greatest features of the Quik Rack Mach2 is the one-key anti-theft system. You rack, Add-On(s), and Wheel Locks (should you choose to order them) will all have blue push-button barrel locks. These will lock the rack to your vehicle, lock any Add-Ons to the rack or to the Add-On in front of it, and lock the Wheel Locks through your wheels to the arms of the rack.

In the photo above, you can see the red safety latch that connects the Add-ons together and the blue push-button barrel lock that protects it from being removed.

The same type of lock and key are used to lock the rack into the hitch. We will make sure that all of your locks are keyed the same, i.e., use the same key, even if you purchase additional products down the road from your original order. You will receive plenty of keys, but if you lose them or want more, additional keys can be purchased.

See it in action:

UPDATED SEPTEMBER 2023

Our Wheel Lock accessory (shown below) works perfectly to lock your bike to the Mach2 rack. For additional security, we suggest you weave a cable between the locks and the bike(s). Such cables are generally available at your local bike shop.

We recommend one lock per wheel, i.e. two locks per bike for quick security.
If you choose to ALWAYS use a cable, you could get by with one wheel lock.

We are currently only selling Wheel Locks to customers who have purchased a bike rack from us. If you need to add Wheel Locks to your already placed order, please order them using the same email address you did when purchasing your rack and we will combine your orders and ship them out together in the order of the production queue.

For convenience, Wheel Locks are keyed the same as your rack, add-ons, and ramp.
We will look you up in our database (as long as you use the same email as your original order/account) and match the key(s) to your Mach2 and other accessories. You can also email us at support@quikrstuff.com to ensure that we get your components keyed the same.

Our Wheel Locks are proudly made in our Grand Junction, Colorado factory.

Example of a Cable:

UPDATED SEPTEMBER 2023

The Tray Mount License Plate Kit includes all parts to mount license plate to rack tray and to your FIRST vehicle:

• License Plate Bracket
• Mounting brackets for underside of the Bike Tray

If you just need the License Plate Bracket for additional vehicles (without the mounting brackets), click HERE

See it in action:

UPDATED SEPTEMBER 2023

Cal Phillips was the inventor, designer, and owner of the original Quik Rack and was already busy working on his latest and greatest Quik Rack Mach2 before parting ways with (company name removed for legal reasons).  In addition to carrying more weight and meeting the need for hauling several heavy ebikes, the Mach2 corrects the six major “issues” of the original rack. Cal is no longer associated with (company name removed for legal reasons) and now works with QuikrStuff.

Features:

Easy-access pivot trigger – With an easy-access trigger on the end of every Add-on, gone are the days of reaching blindly under the rack to find that sticky release bar that often became a 2-person job.

No tool Add-ons – Add and remove Add-ons in seconds. No tools needed.

One key anti-theft system – The same lock and key is used to lock the rack into the hitch, the Add-ons together, and the ramp accessory to the Add-ons. If you wish to purchase an additional Add-on later down the road, we can look up what variation of lock you have and match it. This is also true for our Wheel Lock accessory.

No tools wheel size adjustment – Switch between strider bikes and big boy bikes in seconds. To accommodate wheels of any size, just loosen the gold lever, slide, and tighten. Tire spools are already fat tire ready, no spacer kit needed.

Redesigned hitch – The new hitch design uses two aluminum pads instead of one steel ball. The pads are stronger, smoother, and more stable, as the old steel ball version could deform the hitch over time. The same key is used to lock the Add-ons together and the rack into the hitch.​ It can only lock in the top 200 degrees, eliminating the chance of locking it in the down position, where it is prone to damage.

Portability and Storage – Press the blue plate to fold for easy carrying, transport, and storage. One-bike rack weighs 28 lbs. + 22 lbs. per Add-on.

Ramp accessory – Roll heavy Ebikes onto the rack with our modular ramp accessory. It uses the same anti-theft system and attaches just like another Add-on.

No tools pivoting license plate holder accessory – Your new rack may obstruct the view of your vehicle’s license plate. If that happens, you can use the Quik attach license plate brackets to move your license plate to the back of the rack where it is more visible. Once installed, you will be able to move your license plate from your rack to your vehicle within seconds and without tools.

Check out the full demo of his latest design, the Quik Rack Mach2:

UPDATED SEPTEMBER 2023

Our improved, no-tools coupling mechanism is not compatible with the older rack for a good reason. It’s out with the old and in with the new and improved! Check out the full demo of the Quik Rack Mach2, highlighting all the new features and improvements:

UPDATED SEPTEMBER 2023

It’s the rack you know and love, but Quikr and better.

14 new patents, modular, lightweight yet heavy duty!

Easy-access pivot trigger – With an easy-access trigger on the end of every Add-on, gone are the days of reaching blindly under the rack to find that sticky release bar that often became a 2-person job.

No tool Add-ons – Add and remove Add-ons in seconds. No tools needed.

One key anti-theft system – The same lock and key is used to lock the rack into the hitch, the Add-ons together, and the ramp accessory to the Add-ons. If you wish to purchase an additional Add-on later down the road, we can look up what variation of lock you have and match it. This is also true for our Wheel Lock accessory.

No tools wheel size adjustment – Switch between strider bikes and big boy bikes in seconds. To accommodate wheels of any size, just loosen the gold lever, slide, and tighten. Tire spools are already fat tire ready, no spacer kit needed.

Redesigned hitch – The new hitch design uses two aluminum pads instead of one steel ball. The pads are stronger, smoother, and more stable, as the old steel ball version could deform the hitch over time. The same key is used to lock the Add-ons together and the rack into the hitch.​ It can only lock in the top 200 degrees, eliminating the chance of locking it in the down position, where it is prone to damage.

Portability and Storage – Press the blue plate to fold for easy carrying, transport, and storage. One-bike rack weighs 28 lbs. + 22 lbs. per Add-on.

Ramp accessory – Roll heavy Ebikes onto the rack with our modular ramp accessory. It uses the same anti-theft system and attaches just like another Add-on.

No tools pivoting license plate holder accessory – Your new rack may obstruct the view of your vehicle’s license plate. If that happens, you can use the Quik attach license plate brackets to move your license plate to the back of the rack where it is more visible. Once installed, you will be able to move your license plate from your rack to your vehicle within seconds and without tools.

Check out the full demo of the Quik Rack Mach2, highlighting all the new features & improvements:

UPDATED SEPTEMBER 2023

The Quik Rack Mach2 is manufactured and assembled in Grand Junction, Colorado, USA! We are so proud of this and consider it to be one of the finest features of our product!

UPDATED SEPTEMBER 2023

The Mach2 Single Rack 2″ hitch or 1.25″ hitch (both $699) hold only one bike.

You can add up to three Add-ons ($499 a piece) to the Mach2 Single Rack 2″ for a total of four bikes

OR…

You can add up to two Add-ons ($499 a piece) to the Mach2 Single Rack – 1.25″ Hitch for a total of three bikes

Check out the four-bike system in action!

UPDATED SEPTEMBER 2023

The Mach 2 bike rack and other QuikrStuff products are only sold online via our website. We do not sell the racks at bike shops at this time.

UPDATED SEPTEMBER 2023

First time customers can use the WELCOME25 coupon in the checkout process to receive $25 off their first order (order must be $599 or more). We currently do not offer any other discounts or pro deals.

We hope to be able to do so in the future, but at this time our demand is so high and we are still trying to catch up from delays associated with being a startup, Covid, supply chain issues and continued high demand for our product. Thank you for understanding.

UPDATED SEPTEMBER 2023

The rack itself is mainly anodized aluminum with stainless steel fasteners (screws, bolts and nuts) and some brass bushings. There are also a few Delrin parts. Delrin is an engineering thermoplastic used in precision parts requiring high stiffness, low friction, and excellent dimensional stability.

UPDATED SEPTEMBER 2023

Black with silver, gold, red, and blue accents.

UPDATED SEPTEMBER 2023

We occasionally arrange for locals to pick up their rack, but for the most part all orders must be delivered.

UPDATED SEPTEMBER 2023

We are only shipping to the USA (Alaska and Hawaii included), US Military, and Canada at this time.

We currently ONLY offer international shipments to Canada. We hope to expand into other destinations as we catch up on backorders. It is worth noting that you will pay a shipping fee with us, and any duties or taxes associated with the shipment charged by the CBSA are your responsibility to pay.

Free shipping is NOT included in any shipments, as shipping and fuel charges are extremely volatile.

If you want to know how much your shipping will be, please put the desired items in your cart and go through the checkout process until you get to shipping. You can decide from there whether or not you want to complete the order.

Additionally, we decided we should be more “equitable” in our pricing methodology to charge accordingly to each customer vs. charging the people close to us more to make up for the people farther away.

Read this for additional information on shipping guidelines and policies: https://quikrstuff.com/Company-Policies/

UPDATED SEPTEMBER 2023

The rack itself is mainly anodized aluminum with stainless steel fasteners (screws, bolts and nuts) and some brass bushings. There are also a few Delrin parts. Delrin is an engineering thermoplastic used in precision parts requiring high stiffness, low friction, and excellent dimensional stability.

The fasteners are torqued at the factory and because of the chemical properties of steel mated to aluminum, need no thread-lock solution.

Any mechanical connection can vibrate and loosen, so it is a good idea to occasionally check the fasteners and other parts to make sure they are secure and tight. This is normal wear and tear.

UPDATED SEPTEMBER 2023

You can find our policy link on the footer of the website.

Here is the direct link – https://quikrstuff.com/Company-Policies/

UPDATED SEPTEMBER 2023

We cannot provide guidance on fit nor guarantee the full and safe function of our product when it is used in conjunction with third-party accessories, not limited to, but including: hitch extensions, swing away pivots, hitch adaptors, bike covers, etc. Any damages that result from the installation and/or use of products and/or parts on your QuikrStuff rack that are not unmodified QuikrStuff parts are not covered by our warranty.

Also see https://quikrstuff.com/Company-Policies/

• The Quik Rack Mach2 locks tightly at the hitch, and each add-on component, including the ramp, locks to the one before it. So unless someone has your key–or a saw to cut through the hitch–your QuikrStuff is staying right where it is. Plus, a rack without a hitch is nearly impossible to use, resell, or get parts for.
• Many customers check directly with us before buying a rack from a previous owner. They’ll confirm the serial number with us, and if everything checks out, we update our records to reflect the new owner.
• You can remove and store the rack in your vehicle while you’re out riding. It might seem like a hassle, but the Quik Rack Mach2 is lightweight, folds, and installs quickly without tools.
• Add a GPS tracker and/or a cable lock.
• Park strategically–up against a wall, pole, or tree–to make it hard for anyone to access the rack. Also park in well-lit, visible areas to deter attempted theft.
• Be sure your rack is covered by your vehicle or homeowner’s insurance.

UPDATED SEPTEMBER 2023

If you want help on how to accomplish something specific or have a tip to help your fellow QuikRack users, please feel free to fill out our Contact Form or email Support@QuikrStuff.com

UPDATED SEPTEMBER 2023

Keep your rack clean and in good working order by simply using water and soap, nothing more. All metals corrode no matter what treatment they have, so the more you keep them clean, the better they will operate and last.

It works just fine to spray the rack off at the car wash.

Road salts are very corrosive, so you must be proactive with your rack to keep it in good condition.

NOTE: Do NOT use any lubricant as it will collect dirt and prevent the necessary friction to keep the rack arm(s) locked in place

UPDATED SEPTEMBER 2023

Some squeaking is normal, so no need to think that there is an issue with the rack. Do NOT use any lubricant as it will collect dirt and prevent the necessary friction to keep the rack arm locked in place. When operating the rack arm, squeaking can be minimized by lifting the red lever parallel with the silver bar as shown below. Also, be sure to periodically wash your rack with soap and water (you can spray it at the car wash) to keep it functioning correctly.

UPDATED SEPTEMBER 2023

The red easy-access pivot trigger is on the end of the rack and each Add-On, so it is always easy to find and use. This feature allows you to pivot the rack into four different positions – vertical storage position, 45-degree, the horizontal standard carry position, and hatch access.

It may seem that the pivot trigger is too tight and too hard to move. It is intentionally made this way. It helps to jiggle the rack back and forth and up and down to get it to release.

After moving the rack between positions, ensure the red pivot trigger is flush with the two cross bars and not sticking up higher than them (this is true for the vertical position and for standard carry position). Again, you can jiggle the rack around to help get the red pivot trigger to drop into its home position. It’s a good idea to get in the habit of running your hand or thumb over the pivot trigger after you tilt your rack to check that it is flush with the two cross bars.

Ensuring that the red pivot trigger is in its home position will in turn ensure that the release bar (circled in yellow below) is reseated and safe to travel with. The release bar should not be left as it is seen in the illustration below.

See section 4.0 – Usage in the manual – HERE

UPDATED SEPTEMBER 2023

Loosen and retighten the tire spools so that they are aligned/evenly positioned on each arm.

Uneven spacing can make the arms appear to “bend” and looked crooked.

Also, you might have to turn the carriage bolt a 1/4 turn either way to make sure the gold lever is tight and against the bar as shown in the picture.

UPDATED OCTOBER 2024

We approve usage of the Mach2 bike rack on RVs, 5th Wheels, Class C RVs, and travel trailers. However, there is a two-bike maximum (up to 120 pounds per bike) and you can only do this with the 2″ hitch version of the rack (not the 1.25″).

It needs to be inserted into a chassis-mounted hitch receiver (not a bumper mount).

Also, do not use extenders, adapters, swing away arms, or bike covers. This will void the warranty.

UPDATED SEPTEMBER 2023

The Mach2 is approved for general Off Road use.

This being said, proper caution is always required. We call this common sense coverage.

Drive slowly and carefully in all off-road situations. If you are driving too fast and hit a big bump that causes damage to your rack or vehicle, that is not covered under warranty. If you are using the rack on demanding 4×4 terrain and drop off a ledge and bash the rack, this is not covered by warranty.

UPDATED SEPTEMBER 2023

We are currently focusing on meeting demand for the hitch model, but we will keep you posted on other product developments via our emails, blog posts, Facebook, and Instagram.

UPDATED SEPTEMBER 2023

We do not. We recommend a third party adapter. But we are thinking of creating one ourselves. 🙂

UPDATED SEPTEMBER 2023

Not as of now. This is something that we hope to create and market in the future (along with many other things!).

UPDATED SEPTEMBER 2023

We are researching a lighting solution for the rack and the license plate.

At this time, it is not a high priority compared to other customer wants and needs, but we will be addressing it.