Why does it say “HOLD” on my order in the Production Queue?

Updated 8-13-2022

Either you have not responded to our request for an address verification for shipping OR we have some other issue to be resolved, such as:

1. WE have not gotten to your email reply YET, as we are SWAMPED! Sorry!!!
2. OR We haven’t sent you the automated address confirmation email yet (that is when you see a bunch of HOLDs together) They go out roughly 2 weeks before your rack goes into production. – check your spam
3. OR you haven’t responded with confirmation of your address or corrected it.

When we have received your response to the confirmation email and resolved all issues, we will change out HOLD to CONFIRMED. ONLY THEN, will it move on to the next step, IN-PROCESS.

If we are building your rack, it will say IN-PROCESS

Please look for our emails and respond promptly so we don’t skip you in the queue. We are getting 100’s of emails a day and the more proactive you can be with us, the better for us all 🙂

NOTE: The website answers almost every question that has been asked of us. We update it constantly and add FAQs immediately when appropriate. The more you search the website and look for answers, the more time we can spend on other tasks.