NOTE: We just started sending remainder invoices for the last tranche of deposits, so check your email in the coming days.
Either you have not responded to our request for an address verification for shipping OR we have some other issue to be resolved, such as:
- WE have not gotten to your email reply as we are SWAMPED! Sorry!!!
- OR We haven’t sent you the automated address confirmation email yet (that is when you see a bunch of HOLDs together) They go out roughly 2 weeks before your rack goes into production. – check your spam
- OR Deposit remainder invoice not paid – check your spam
When we have received your response to the confirmation email and resolved all issues, we will change out HOLD to CONFIRMED.
If we are building your rack, it will say IN-PROCESS
Please look for our emails and respond promptly so we don’t skip you in the queue. We are getting 100’s of emails a day and the more proactive you can be with us, the better for us all 🙂
NOTE: The website answers almost every question that has been asked of us. We update it constantly and add FAQs immediately when appropriate. The more you search the website and look for answers, the more time we can spend on other tasks.